Terms and Conditions

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1.Information about us.

Simply put

These terms apply to www.betvictornz.com, which is owned by BV Gaming Limited. If you use this website, you agree to the terms; if not, please don’t use the site.

1.1. We are BV Gaming Limited, trading as “BetVictor casino” or “BV”, a company registered in Gibraltar (company number 42734) with its registered office at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA and trading from Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA. References in these terms and conditions to “BetVictor”, “we”, “us” or “our” will be to BV Gaming Limited.

the message us function on the BV Website; or
email at [email protected].

1.2. When we talk about our website, this means the website owned and operated by BetVictor at www.betvictornz.com which can be accessed via desktop, mobile web and the BetVictor iOS and Android applications.

1.3. If we have to contact you, we will do so by email, by telephone, via the in-app or website message us function or by writing to you at the email address or postal address you provided to us on registration.

1.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

2. About these terms and conditions.

Simply put

This sets out the services we offer, what these terms cover and why you should read them.

We may change the terms at any time and it is your responsibility to check for changes and continued use of the site means you agree with the changes.

2.1. These are the terms and conditions on which we supply gambling services to you. Please read these terms and conditions carefully. These terms tell you who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2.2. We pride ourselves on creating terms which are easy to understand and navigate. On the top you will see a summary of each of the key points in these terms so that you can quickly see the right information you are looking for. We have also highlighted key points in bold but you should read the entire terms and conditions to fully understand them before you register your account and use our website. We try to avoid using complicated words and legal definitions but where some definitions are needed, you will find them at the end of these terms. If you have any questions about these terms, you will probably be able to find the answer you are looking for in our Help Centre, but if not please contact a member of our Customer Services Team.

2.3. These terms were last updated on 10 February 2025 and supersede any previous terms and conditions.

2.4. When we talk about our services, this includes our sportsbook, our casino games (which includes virtual sports) and our bingo games.

2.5. Each service has its own specific rules that you will need to read, and these are listed in paragraph 4.

3. Our licence and what it allows us to operate.

Simply put

We hold a Remote Gambling Licence issued by the Gibraltar Gambling Commissioner to provide gambling services in certain countries and Remote Bookmaker’s Licence issued by the Revenue Commissioners to provide online gambling services in Ireland from our offices in Gibraltar.

4. Our contract with you.

Simply put

This is a legally binding contract and there are several other terms and policies which you accept by using our services. (So, you should read them before using our website!)

We may change these terms at any time but if the changes are major, we will give you notice.

4.1. These terms apply to any use of our services, and additional terms may also apply on promotional items. By using our apps, visiting our websites and/or by registering and/or using the services, you agree to be, and are, bound by:

(a) these terms and conditions;

(b) the Withdrawing Funds Policy

(d) the “Gaming Rules”, which includes both the Live Casino Rules and the Casino Rules Game Rules for individual games can be found within the rules section of the apps and on the website. Links to these will be provided before you play any games;

(e) the “Sports Betting Rules”, which includes the Sports Betting Rules and the Live Betting General Rules

(f) the Bingo Rules

(g) the Safer Gambling Rules

(h) the Privacy Notice

(i) any specific conditions which are stated as applying (e.g. if you are entering a promotion, the promotion terms and conditions); and

(j) all such other of our terms and conditions, rules or policies as they relate to any applicable services promotions, bonuses, special offers or any other aspect of your use of the services from time to time; and are deemed to have accepted and understood all of the above.

4.2. If there is any inconsistency between the terms on this page and the additional rules listed above, the terms on this page will take precedence.

4.3. All of the terms and conditions, rules and policies referred to in paragraph 4.1 shall be collectively referred to as the “terms and conditions”.

4.4. By using our services, you will be deemed to accept these terms and conditions, including any amendments made to them. If you do not agree to accept and be bound by these terms and conditions, you should stop using our services, apps and website.

. Opening an account.

Simply put

We require you to make certain statements before opening an account to make sure you are allowed to gamble with us. We will also need to carry out checks to make sure you are who you say you are.

You must read and understand the full terms before opening an account, but we would like to draw your attention to the following:

You must be 18 years or older.
Be honest when you create your account.
Gambling is not a way to make money and you may lose your money.
You must not register or manage an account for another person.
You are responsible for ensuring you are legally allowed to use our services in your country.
You must keep your personal details up-to-date.
We will undertake identification verification including through third parties throughout the lifetime of your account.

We may impose financial restrictions on your account from time to time whilst we undertake KYC processes. You are responsible for setting your own spend controls using our safer gambling tools.

5.1. When you register an account with us you are agreeing, warranting and representing that:

(a) you are at least 18 years of age. We retain the right to ask for Age Check documentation from any applicant or customer at any time and we can void any transactions made by minors;

(b) you will provide accurate registration information when opening your account, which will include without limitation your correct date of birth, your country of residence, your current home address, email address and personal telephone number. You must inform us of any changes to these details;

(c) you are legally capable of entering into binding contracts, including these terms and conditions and any bets you place;

(d) you understand the risk that, when using our services, you may lose money as well as win money;

(e) you understand and accept that when you place bets, they are only valid when accepted in accordance with the Sports Betting Rules, Gaming Rules and/or the Bingo Rules;

(f) you are opening your account solely for your personal use, and that you are acting on your own behalf and not as an agent on behalf of a third party;

(g) you have not previously had an account closed by BetVictor or another BV Gaming Limited’s brands for any reason;

(h) you will not try to sell or in any way transfer the benefit of your account to any third party and nor will you acquire or attempt to acquire an account which has been opened in the name of a third party;

(i) you are entirely responsible for complying (and that you comply) with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an account, placing any bets, stakes or wagers or using our services. If you are located in a country where use of a particular service is prohibited, you must not (i) register with us for the applicable service; (ii) attempt to use that service; or (iii) use your payment card or other payment method to undertake betting or gaming with us for the unlawful service;

(j) you are not prohibited for any reason from betting with us or from using the services; and

(k) you are not currently subject to a self-exclusion from a BetVictor account or another of BV Gaming Limited’s brands.

5.2. The availability of our services does not constitute an offer, solicitation or invitation by us for the use of our services in any jurisdictions in which such use is prohibited by law. If you use our services in breach of any local, national, federal, state or other laws that apply to you in your country, we will not be liable to you for such use.

5.3. You must keep your personal details up-to-date. If you fail to do so, it may result in your bets or payment being declined or issued incorrectly. You can update your details in the account section of our apps or website. If you have any trouble doing this, you can contact our Customer Services Team to update your details for you.

5.4. You may not transfer any funds from one BetVictor account to another account for any reason.

5.5. If you breach any of the terms in this paragraph:

(a) we may cancel any bet you may have placed;

(b) we will not be obliged to pay any winnings which might otherwise have been payable in respect of any bet you placed; and

5.6. You agree that we are entitled to carry out verification checks on you when you open an account with us and on an ongoing basis. By accepting these terms and conditions and/or registering to use the apps and/or website you agree that we are entitled to conduct any and all such identification, credit, affordability, fraud and other verification checks from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the apps and/or website and our products generally. You agree that you will provide us with all information that we require in connection with such verification checks. In particular, you will need to provide us with the information specified in the Age Check, the Identity Check, the Source of Funds or Source of Wealth (“SOF/SOW”) Check and you agree that we may use any personal information provided by you for the purposes of verifying your age, identity and source of funds (we will not be liable for any incorrect information supplied by the customer). We will be entitled to suspend or restrict your account in any way that we think is appropriate (including to certain parts of our website), until we have completed those verification checks to our satisfaction.

5.7. In addition to electronic verification checks, we may carry out manual checks to confirm proof of address, proof of identity and affordability checks. We may ask you to submit a copy of your identity documents and other documents to our customer services team and/or due diligence team to enable them to confirm your identity, and this may include them carrying out public searches on you.

5.8. We will provide your details to certain third parties for verification. As part of the registration and verification process, we will supply your information details to authorised credit reference agencies or fraud tool suppliers to confirm your identity and payment provider details. You agree that we may process such information in connection with your registration and verification.

5.9. We may need to repeat or refresh any of the above checks during the lifetime of your account. In the same way as before, you agree that you will provide us with all information that we require and we will be entitled to suspend or restrict your account in any way that we think is appropriate until we have completed those verification checks to our satisfaction. We may change our checks or restrictions from time to time due to business or regulatory needs.

6. Underage Customers.

Simply put

You must be over 18 to use our services. It is illegal for you to use our services if you are under 18. If we discover that you are underage, we will take steps to block your account and void your bets. We may also need to report you to the authorities.

6.1. You acknowledge that use of our services if you are under 18 is illegal. If we suspect that you are not at least 18 years old, we will require Age Check documentation from you and may suspend your account until the checks are completed. If we discover that you are under 18 or were under 18 when you entered into any betting transactions via our apps or website (“Under Age”):

(a) we will immediately stop you from entering into any betting transactions or making any withdrawals from or use of your account;

(b) we will void any sports bets, casino wagers and/or bingo tickets which you may have already made;

(c) we will investigate the claim that you are or were Under Age, including whether in fact you have been betting as an agent for or at the request of or on behalf of another person;

(d) we will advise the Gibraltar Gambling Commissioner;

(e) we will return all funds deposited into your account and will forfeit any unpaid winnings to the Gibraltar Government Consolidated Fund; and

(f) we will close your account.

6.2. In addition to the above, we may:

(a) exclude you from having a BetVictor account for a specified length of time; and

(b) report you to any other relevant authority, who may refer the matter to the local prosecution authorities.

7. Restricted territories.

Simply put

It is your responsibility to make sure you are gambling legally, and we might have to block you if you go on holiday to a country where gambling is not allowed.

7.1. Internet gambling may not be legal in some jurisdictions. You understand and accept that we cannot provide you with any legal advice or assurances in respect of your use of our services and so we make no representations whatsoever as to the legality of the services in your jurisdiction. You should check the relevant laws in your jurisdiction before registering with us and using our services as it is your responsibility to ensure that you are gambling legally.

7.2. Due to the above, we are not permitted to allow persons who are located in certain territories to open accounts with us (and we do not permit accounts to be accessed and operated in those territories). Please be aware that if you are permitted to open an account with us because you are registered in a territory where gambling is legal but you then travel to another territory where we are not permitted to offer gambling, you may not be able to access our services. The territories which are prohibited may be changed by us from time to time, with or without prior notice to you.

8. Holding more than one account.

Simply put

You can open an account with another brand operated by BV Gaming Limited, and we may ask you to submit certain documents for our verification checks across each of BV Gaming Limited’s brands.

8.1. You should not open another account with BetVictor by using alternative contact details, email address, payment method or some other means. You should not allow additional accounts to be opened on your behalf by any other person.

8.2. We reserve the right to close your account, if we believe, in our sole and absolute discretion, that you have opened or are using multiple accounts or a duplicate account with the intent to defraud us and/or to abuse these terms and conditions.

8.3. If you would like to open an account with another of BV Gaming Limited’s brands, you will need to provide us with the information specified in the Identity Check separately for your BetVictor account and your account held with another brand operated by BV Gaming Limited.

8.4. If we believe, in our sole and absolute discretion, that you have:

(a) registered and/or used more than one BetVictor account with us;

(b) attempted to circumnavigate our duplicate detection systems by using different contact details, email address, payment method or some other means;

(d) colluded with one or more other individuals using a number of different BV Gaming accounts to back the same combination of selections (regardless of whether or not such bets are made separately, on different days or across a range of different prices) in an attempt to exceed the maximum pay-out or take advantage of any winnings or bonuses not otherwise available for an individual account holder across linked accounts,

we will be entitled to withhold any winnings you may make from those actions, void all bonuses, free bets and winnings accrued using the duplicate account (which will be forfeited by you), and we shall not be liable to refund to you any funds you may have wagered or won through such account.